Cancellation policy
Purchase Options Cancellation Policy — TRC Clothing
Last Updated: 2024
This Cancellation Policy applies to all subscription-based purchases made through TRC Clothing, including but not limited to our monthly sticker club and any other recurring purchase options available on trcgear.com.
1. Subscription Overview
TRC Clothing offers subscription-based products that automatically renew on a recurring basis. By enrolling in a subscription you authorize TRC Clothing to charge your payment method on a recurring schedule until you cancel.
2. How to Cancel
You may cancel your subscription at any time through any of the following methods:
- Customer Portal: Log into your account at trcgear.com and manage your subscription directly
- Email: Contact us at support@trcgear.com with your order number and cancellation request
- Reply to any subscription email: Simply reply requesting cancellation and we will process it within 24 hours
We will send you a confirmation email once your cancellation has been processed.
3. Cancellation Timing
To avoid being charged for the next billing cycle please cancel at least 48 hours before your next scheduled renewal date.
| Cancellation Timing | Result |
|---|---|
| 48+ hours before renewal | No further charges ✅ |
| Less than 48 hours before renewal | Current cycle may be charged |
| After renewal processes | Current cycle is non-refundable |
4. What Happens After Cancellation
- Your subscription will remain active until the end of your current paid billing period
- You will not be charged for any future billing cycles
- You will continue to receive any subscription items already paid for
- Your account remains open and you may resubscribe at any time
5. Refunds on Subscriptions
Subscription charges are generally non-refundable. However we will issue a refund in the following situations:
- Duplicate charges due to a system error
- Charge occurred after a confirmed cancellation
- Subscription item arrived damaged or defective
- Wrong item was sent
To request a refund please contact us at support@trcgear.com within 14 days of the charge with your order number and reason for the refund request.
6. Skipping a Month
If you would like to pause or skip a month instead of canceling you may do so through your customer portal at least 48 hours before your next renewal date. This allows you to keep your subscription without being charged for that cycle.
7. Subscription Modifications
You may modify your subscription at any time including:
- Changing your subscription plan or tier
- Updating your shipping address
- Updating your payment method
- Changing your renewal date
All modifications can be made through your customer portal or by contacting us at support@trcgear.com.
8. Failed Payments
If your payment fails we will attempt to process it again within 3 days. If payment continues to fail your subscription may be paused or canceled. We will notify you by email if there is an issue with your payment method.
9. Price Changes
We reserve the right to change subscription pricing at any time. We will notify you at least 30 days in advance of any price changes via email. You may cancel your subscription before the new pricing takes effect if you do not agree to the change.
10. Shipping on Subscriptions
Subscription items ship on a monthly basis during the first week of each month. Free shipping applies to all US and Canada subscription orders. International shipping rates apply to all other destinations.
11. Contact Us
If you have any questions about canceling or managing your subscription please contact us:
TRC Clothing Email: support@trcgear.com Website: trcgear.com
We are committed to making the process as simple and hassle free as possible. No questions asked — cancel anytime.