Refund policy
TRC Gear Returns & Refund Policy
We stand behind the quality of every shirt we make. If something isn’t right, we’ll make it right.
Returns & Exchanges
Because each item is made to order, we do not accept general returns for:
• Wrong size ordered
• Change of mind
• Buyer’s remorse
However, we do accept returns or replacements for any item that arrives:
• Damaged
• Defective
• Misprinted
• Incorrect
If this happens, contact us within 7 days of delivery and we’ll replace it at no cost.
Damaged, Defective, or Incorrect Items
If your order arrives with an issue, email us at support@trcgear.com with:
• Your order number
• A brief description of the problem
• A photo of the item
Once verified, we’ll send a replacement immediately.
Cancellations
Orders can only be canceled within 12 hours of being placed.
After production begins, we cannot cancel or modify the order.
Refunds
Refunds are issued only in these cases:
• The item arrives damaged or defective
• The wrong item was sent
• The package is lost in transit (after carrier investigation)
Refunds are processed back to your original payment method.
Lost or Stolen Packages
If tracking shows “delivered” but you didn’t receive your package:
1. Check with neighbors or your local post office
2. Wait 24–48 hours (carriers sometimes mark early)
3. Contact us and we’ll help however we can
We’ll work with you to find the best solution.
Sizing Issues
We provide a detailed size chart on every product page.
Because each item is printed on demand, we cannot offer free exchanges for sizing mistakes.
If you ordered the wrong size, reach out — we can offer a discounted re‑order.
Returns Shipping
For approved returns, we cover the cost of replacement items.
We do not cover return shipping for non‑defective items.
Contact Us
If you have any questions or need help with an order, email us anytime at:
support@trcgear.com
We’re here to help.